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Writer's pictureEmily Retamozo

If I use Sift for my business, what's it like for my clients?

Sift's purpose is to help you find a seamless workflow and to help you streamline your inquiry & communication processes. While that is SO important for you, we also wanted to make sure your clients have a seamless experience too. We know that a major key to a successful business is making it simple for people to buy from you!


At this point, you probably have figured out how Sift works on your end, but let's go talk about what your clients will experience.


First things first. Your clients will NOT have to download Sift. All they will need to do is access your form link! When they click on the link to your form, it will take them right to a webpage where they can answer all of your questions.


When they submit your form, they will get a confirmation message on the screen as well as an automated "thanks for submitting an inquiry" email.


Now, the ball is in your court. If you choose to accept their inquiry, they will receive an automated email to let them know you will reach out again to finalize the details. If you choose to decline their inquiry they will receive an automated email as well letting them know that you are unavailable. Read the next blog post to learn how to customize these emails!



All other messages you send them will go right to their email! They can respond to you just as they normally would if you were sending them emails.


And that's it! There is absolutely no learning curve or complications for your clients. They probably won't even know you started using a new system!

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